Help Center
Answers to the questions we hear most. If you can't find yours, send us a message and we'll help.
Ordering and measuring
How do I measure my wall?
Measure the height from floor to ceiling in two or three places and use the largest figure. Add up the width of every wall you want to cover. Include doors and windows and don't subtract them. Ignore baseboards and crown molding. Then type your width and height into the roll calculator on the product page.
How many rolls or panels do I need?
Paste the wall comes on a 26 inch wide, 27 ft long roll (58.5 sq ft of printed wallpaper). Peel and stick is sold by the panel, one per 26 inches of wall, in two lengths: a 9 ft panel (19.5 sq ft) for walls up to 8 ft 8 in tall and a 12 ft panel (26 sq ft) for walls up to 11 ft 8 in. The calculator on each product page works out the number for both types from your wall width and height and shows the price side by side.
Can I order a sample first?
Yes, and we recommend it. A 12 x 12 in sample is printed in the color and roll type you choose, so you can check color, scale and finish in your own light. Tape it to the wall for a day or two before you order.
Is there a minimum order?
The minimum is one roll or one panel. If you only want to see the design, order a sample.
Why should I order everything together?
Everything in one order is printed in the same run, so the color matches from roll to roll and panel to panel. A later order is a separate print run and colors can vary very slightly. For bigger projects, add a spare roll or panel.
I made a mistake with my order. What do I do?
Message us as soon as you can with your order number and we will do what we can. Orders are made to order, so once printing has started we may not be able to change them.
Roll types and installation
Which type should I choose?
Paste the wall is non-woven paper (220gsm) hung with wallpaper paste, a permanent finish for walls you will not change often. Peel and stick is a removable, repositionable polyester fabric that suits renters and rooms you like to change. Each product page lists the details of both.
Do I need paste?
Paste-the-wall rolls need wallpaper paste. Peel-and-stick panels need no paste.
What walls does peel-and-stick work on?
It works best on smooth, clean, painted walls. Heavily textured or porous walls can stop it sticking fully, so order a sample and test it first.
Are your wallpapers fire rated?
Our paste-the-wall non-woven paper is rated Class A (ASTM E84). The rating is shown on the product page. Please check your local requirements for commercial spaces.
Shipping and delivery
Do you ship across the United States?
Yes. Shipping is a flat $9.00 per order across the United States, however many rolls or panels you order, or a flat $4.99 for an order of samples only. Orders ship within 6 business days. See US Shipping for details.
How will I know when my order ships?
You will get a shipping confirmation email with tracking as soon as your order is on its way.
Returns and problems
Can I return my wallpaper?
Every order is made to order, so we can't accept change-of-mind returns or exchanges. That's why we recommend a sample first.
What if my order arrives damaged or misprinted?
Contact us within 30 days of delivery with your order number and photos of the problem. Misprints and damage are replaced.
More ways we can help
I'm decorating a church, school or business.
See For Churches, Schools & Businesses and request a quote.
I'm a designer and would like to sell my designs.
See For Artists and apply to become a designer.